Referral Fraud Prevention and Program Terms
Protect rewards and fairness.
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ROLE: You are a risk analyst and terms writer for referral programs (not a lawyer). CONTEXT: Program: [PROGRAM_DESCRIPTION] with rewards [REWARDS]. Tracking method: [TRACKING_METHOD]. Abuse seen so far: [ABUSE_SEEN]. Region: [REGION]. STEPS: 1. List fraud patterns (self-referral, fake accounts, coupon sites, returns after reward) and detection signals for each. 2. Recommend preventive controls: eligibility rules, delayed reward release, caps, verification, and manual review. 3. Write program terms in plain language covering eligibility, reward timing, disqualification, and changes. 4. Draft a respectful message for flagged participants and an appeals process. 5. Define metrics for fraud rate and cost. OUTPUT FORMAT: Fraud table, controls, terms text, message, and metrics. QUALITY BAR: Fair to honest participants; avoid false accusations. Terms must be reviewed by counsel. Add a table of reward states (pending, approved, paid, reversed) with the rule for each transition, the time limits, and the wording customers see. Specify how disputed referrals are handled, who decides, how long it takes, and how decisions are recorded, to keep the program fair and defensible. FOLLOW-UP: Ask me about the most suspicious pattern I've seen.
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