Customer Greeting and Service Training
Train staff to help without hovering.
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Create a short training for shop staff on greeting and helping customers. Shop type and typical customers: [SHOP_CUSTOMERS]. Staff experience: [STAFF_EXPERIENCE]. Problems I notice: [PROBLEMS]. Write a 45-minute session: why first impressions matter, a greeting that invites without pressure, how to read cues, three helpful questions, handling browsing customers, and closing a sale kindly. Include role-plays for four scenarios, a checklist for observation, and a feedback form. Provide a short script for customers who want to be left alone and for those who need accessibility help. Keep the tone respectful and avoid pushing sales. Also add a mystery shopper checklist to use with a friend, and a method for giving feedback to staff privately and supportively. Add a one-page recap sheet for staff to keep at the till with the greeting steps and three useful phrases for common situations. Treat insurance, licensing and contract points as questions for a professional. Tag them [VERIFY], name [JURISDICTION], and keep the practical steps separate from the rule-dependent ones.
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