Project Communications in a Crisis: First Hour Checklist
Act quickly and clearly when something breaks.
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Create a first-hour checklist for a project crisis. Type of crisis (outage, safety, data breach, major delay, key person loss): [CRISIS_TYPE]. Stakeholders and channels: [STAKEHOLDERS_AND_CHANNELS]. Roles available: [ROLES]. Produce a timeline: minutes 0 to 15 (confirm facts, assign an incident lead and a communications lead, stop the harm, create a shared log); 15 to 30 (assess impact, decide who must be told first, draft holding statement); 30 to 60 (notify executives and affected parties, set the next update time, brief support teams). Add templates: holding statement (60 words), internal alert (80 words), customer notice (100 words), and executive briefing (5 bullets). Include legal and regulatory notification duties as questions to ask a specialist immediately (privacy breaches, safety incidents, financial reporting) [VERIFY in [JURISDICTION]]. Add rules: one source of truth, no speculation, regular updates even if there is no news, and keep a log. Provide a post-crisis review outline. Add a table of who must be told in which order (sponsor, affected teams, customers, regulators if relevant) with the channel and the target time, and a one-page incident log template for recording each decision with the time it was made.
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