Catalogue Item Request Form and Approval Flow Design for a Common Request
Design a service catalogue item that gets the right information and approval.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Design a service catalogue request for [REQUEST_TYPE] in ServiceNow. Who requests it and who fulfils it: [REQUESTERS_AND_FULFILLERS]. Information needed: [INFORMATION_NEEDED]. Approvals and policy constraints: [APPROVALS_AND_POLICY]. Target fulfilment time: [TARGET_TIME]. Specify the form fields with labels, help text, types and validations, the approval steps with conditions (for example manager approval above a cost threshold), tasks created for the fulfilment team with assignment and due dates, notifications at each stage in plain language, and the closing criteria. Provide a flow diagram in text, a test plan with five scenarios including a rejection and an incomplete request, and a metrics table (volume, time to approve, time to fulfil, rejections) with the arithmetic. Add a plan to review the form after 30 days using requester feedback. Features and terminology depend on the instance and release; mark them [VERIFY] with the administrator. Add a worked flow for an equipment request: cost under 500 needs line manager approval, 500 to 2,000 adds a department head, above 2,000 adds finance; the fulfilment task is due in 5 working days; and a test list including a request that changes cost after approval. Include notifications in under 40 words each.
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