Supplier Delay Response Playbook
Handle late deliveries calmly.
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Create a playbook for a supplier delay. The supplier, what they deliver, and the delay: [SUPPLIER_AND_DELAY]. Impact on my critical path: [IMPACT]. Contract terms: [CONTRACT_TERMS]. Produce: a first-24-hours checklist (confirm the facts, get a new committed date in writing, understand cause, assess impact on tasks and cost); an impact table: Task affected | Float available | New date | Cost | Mitigation; mitigation options (partial delivery, alternative supplier, resequencing, expedite with extra cost, scope change) with pros and cons; a call script (80 words) and email (120 words) to the supplier that are firm and fair; and an internal update for the sponsor. Add contract considerations as questions for a lawyer: notice, remedies, liquidated damages, force majeure [VERIFY in [JURISDICTION]]. Include a lessons-learned entry and supplier performance tracking. Do not threaten remedies I cannot enforce. Provide a decision tree for whether to wait, expedite, or switch supplier based on the days of float on the critical path, and a short log template recording each contact with the supplier and the commitments they gave.
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