Unauthorized Add-On or Cramming Charge Dispute
Draft unauthorized Add-On or Cramming Charge Dispute with an escalation ladder and an evidence checklist.
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Write a dispute for charges I never agreed to on my phone or internet bill. Inputs I will provide: provider [PROVIDER_NAME], bill dates [BILL_DATES], charge descriptions [CHARGE_LIST], amounts [AMOUNTS], what I agreed to [WHAT_I_AGREED]. Itemize each charge, say I did not order it, request proof of consent and removal plus a refund of the amounts. Gather before drafting: three recent bills showing the charge, the name of the add-on, my plan, and a note that I never ordered it. Reasonable asks: removal, a refund of all charges since it first appeared, and proof of consent. The usual pushback: "The service was added at your request." Answer by asking for the order record, the date and the channel used. Start by making an evidence index for the unauthorized add-on or cramming charge dispute (exhibit number, description, date, what it proves), mark the missing ones, and then write the letter and refer to the exhibits. Supply the finished letter and a 60-word cover note, next an if-ignored ladder (billing, then complaints, then regulator), and an evidence checklist (bills, contract, account change history), and a record-keeping tip. Mail it by a tracked route with proof of delivery, and keep the tracking page once it shows delivered. Open with a gap check on my facts and mark claims that need a document behind them. Draft the letter as myself, not on anyone else's behalf, not as any legal professional, and invent no credentials or bar numbers. Avoid reciting rules from memory, including time limits; stay within [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and say plainly that the exact law must be verified with a qualified professional or my local consumer agency. Hold a level, factual and courteous tone, with no harassment or personal attacks, and state the response date I choose in [DEADLINE]. Please act as a drafting aid and not as a legal adviser, so point me to a local advice service if the sum or the risk is large.
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To: Billing Department, Clearline Mobile Account 90-4417 Since March my bill includes "Premium Voice Pack" at 6.99 per month. I never ordered it and no one asked me. I have attached three bills. Please remove it, refund all charges since March (about 28.00), and send me the record of the order, with the date and channel. I would like a written reply in 14 days. Regards, Oleg Marin If you believe I ordered it, please send the date, channel and the person who took the order. If it was a free trial that rolled over, I did not receive any notice of the change to a paid plan. Cover note: check recent bills for other unknown items.
Illustrative only, made-up data. Your results will differ and must be reviewed.