Wrong Goods Shipped to a Business Customer Credit Note
Draft wrong Goods Shipped to a Business Customer Credit Note with an escalation ladder and an evidence checklist.
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Write a letter to a wholesaler about wrong goods and ask for a credit. Facts I will give: supplier [SUPPLIER_NAME], order [ORDER_REFERENCE], what I ordered [WHAT_ORDERED], what I got [WHAT_RECEIVED], quantities [QUANTITIES], cost [COST]. The letter should compare the order and the delivery note with photos, ask for collection of wrong goods and a credit note or correct goods, and say how long I can hold the goods safely. Facts and papers worth gathering: the purchase order, the delivery note and packing slip, photos of the goods and labels received, quantities ordered against quantities received, and how long I can store the wrong items. Reasonable asks: collection of the wrong goods at the supplier's cost and either a credit note or delivery of the right goods by a date. The usual pushback: "The goods match what was picked in the warehouse." Answer by sending the order and delivery note side by side and asking them to check the picking record. Begin with a numbered list of exhibits for the wrong goods shipped to a business customer credit note (exhibit number, description, date, what it proves), mark the missing ones, and then cite the exhibit numbers in the text. Deliver the letter and a cover note of roughly 60 words, plus the steps to take for silence or refusal (account manager, then supplier director), and the documents to collect (order, delivery note, photos), and a proof-of-delivery tip. Send the letter with a clear subject line and the PDF attached, and archive the sent message with its full headers and do not delete any reply. Treat this as writing help and not legal advice, so leave rights and remedies to a professional. Compose the letter from me personally as a layperson, not as any legal professional, and skip any letterhead I did not give you. Question me on missing details before you begin and warn me about unsupported statements. Quote no law, case or time limit that I did not supply; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and add a line telling me to verify the exact law with a professional or my local consumer agency. Hold a level, factual and courteous tone, and no accusations I cannot support, and use only the deadline I set in [DEADLINE].
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