Wrongly Merged Customer Profile Correction
Draft wrongly Merged Customer Profile Correction with an escalation ladder and an evidence checklist.
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Write a letter asking a company to separate my records from someone else's account. Details I will supply: company [COMPANY_NAME], my account [ACCOUNT_DETAILS], other person's data that I can see [WHAT_I_CAN_SEE], what is mine [WHAT_IS_MINE], effect [EFFECT]. The letter needs to describe what is wrong without repeating the other person's details, ask for the records to be separated and the exposure investigated, and ask for confirmation of the fix. What to collect first: screenshots showing the wrong data without repeating the other person's details, my own details that should be there, the dates I noticed, and how the merge happened if known. Remedies that are usually on the table: separation of the records, an investigation of the exposure, and written confirmation that my data is correct. A typical reply: "The accounts matched on email." Answer by asking how the match was made and what check will prevent a repeat. Before drafting the wrongly merged customer profile correction, question me one at a time, beginning with the biggest gaps, and only then write the letter. Return the letter together with a short cover note, around 60 words, plus the ordered next steps if there is no reply (privacy contact, then the regulator), plus an evidence checklist (screenshots with the other person's details hidden), and one delivery tip. Send the letter with a clear subject line and the PDF attached, and save the thread and any automatic reply and follow up if no confirmation arrives. Write the letter as myself, not on anyone else's behalf, with no lawyer or firm voice, and skip any letterhead I did not give you. Start by asking what is still missing and point out assertions I cannot back up. Leave all legal citations and cut-off dates to me; use [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and remind me to check the exact law with a qualified professional or a local consumer agency. The output is a draft for me to review, not legal advice, so point me to a local advice service if the sum or the risk is large. Hold a level, factual and courteous tone, threatening nothing unlawful, and use only the deadline I set in [DEADLINE].
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