Hidden Fee or Junk Fee Complaint
Draft hidden Fee or Junk Fee Complaint with an escalation ladder and an evidence checklist.
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Write a complaint about fees that were not shown in the advertised price. What I will tell you: company [COMPANY_NAME], advertised price [ADVERTISED_PRICE], fees added [FEES_ADDED], final price [FINAL_PRICE], where fees appeared [WHERE_FEES_APPEARED]. The letter should compare the price at each step with screenshots and ask for refund of unadvertised fees. Show the advertised price, each step of checkout with the price at that step, and the final total, using dated screenshots. Ask for refund of fees that were not shown up front and state what I would have done with proper disclosure. What to collect first: a screenshot or ad showing the advertised price, the total I paid, the fee labels, and the point in the process where the fee appeared. Remedies that are usually on the table: a refund of the unadvertised fee, a corrected invoice, and a note that the price shown should match the price paid. They will often answer: "The fee was disclosed at checkout." Answer by pointing to the advertised total and asking where the fee was shown before commitment. Draft the hidden fee or junk fee complaint, then score your own draft from 1 to 5 on clarity, evidence, tone, the request, the date, and facts, and rewrite weak parts and show the scores before and after. Provide the letter itself along with a cover note of roughly 60 words, then the ordered next steps if there is no reply (support, then card issuer, then consumer agency), and the documents to collect (screenshots through checkout, receipt), plus a record-keeping tip. Email the letter with a clear subject line and the PDF attached, and save a screenshot of the sent folder showing date and time and do not delete any reply. Before writing, ask about any fact I left blank and separate what I can prove from what I only believe. Write the letter as me, a private individual, without posing as counsel, and sign with my name alone. Name no legal authority you cannot source from my input; work from [JURISDICTION] and [RELEVANT_LAW_OR_POLICY_IF_KNOWN], and say plainly that the exact law must be verified with a qualified professional or my local consumer agency. Keep it firm, factual and polite, threatening nothing unlawful, and give the cut-off I enter in [DEADLINE]. Regard this as a drafting request and not a request for legal advice, so suggest checking with an adviser before I send anything important.
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