Payment Failure Recovery Plan: Messages and Retry Timing (Process Design)
Design a customer-friendly process for failed subscription payments.
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Plan how to handle failed payments for a subscription business using Stripe. Plans and prices: [PLANS_AND_PRICES]. Reasons for failures I see (expired card, insufficient funds, bank decline): [FAILURE_REASONS]. What happens to access when a payment fails: [ACCESS_POLICY]. Support capacity: [SUPPORT_CAPACITY]. Design a timeline from the failed attempt through retries to cancellation, with messages at each point (under 90 words), what the customer can do (update card, pay now, contact us), grace period rules, and what access they keep. Provide a measurement table (recovered revenue divided by failed revenue, with the arithmetic and invented numbers) and a monthly review. Include wording for sensitive cases and a rule for contacting customers by phone for high-value accounts. Add a checklist for testing the flow in test mode with test cards. Retry schedules, emails and settings are controlled in my account and may differ; mark them [VERIFY]. Do not include any card numbers or keys in prompts.
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