Customer Message Templates for Marketplace Orders
Answer buyers quickly and consistently.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Write customer message templates for a small online shop. Shop type and products: [SHOP_AND_PRODUCTS]. My policies: [POLICIES]. Typical production and shipping times: [TIMES]. Tone: [TONE]. Create templates (40 to 100 words each, with placeholders) for: order received and thank-you; custom order details request; production update; shipping notification with tracking; delivery follow-up; delayed order; out-of-stock after purchase; address problem; question before purchase (availability, sizing, materials); request to change an order; damaged item (ask for photos, solutions); wrong item sent; lost package (carrier claim steps); refund approved; return instructions; asking for a review (soft, no pressure, no incentives against platform rules [VERIFY]); thanks for a review; responding to a negative review (public); polite decline of a request I cannot fulfil. Return as a table: Situation | Template | When to send | Notes. Add a style guide (greet by name, answer the question first, be specific, one apology), response time targets, and a tracking sheet. Remind me not to move transactions or share personal data outside the platform if the rules prohibit it [VERIFY]. Mark any placeholders to complete.
Fill in before use
Optional: type your details and the prompt above updates. Nothing is saved or sent.
Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.
See an example result (fictional data)
Situation | Template | When Order received | "Hi [CUSTOMER_NAME], thank you for your order. I'll start making it today and ship within 5 working days; I'll message you with tracking." | immediately Damaged item | "I'm sorry it arrived damaged. Could you send a photo? I'll send a replacement or refund, whichever you prefer." | on report Review request | "I hope you love it. If you have a moment, a review helps my small shop. No pressure." | 7 days after delivery Rules: answer first, one apology, keep transactions within platform rules [VERIFY].
Illustrative only, made-up data. Your results will differ and must be reviewed.