Create intermediate Works with: Any AI

Billing Cycle and Renewal Notice Replies

Few shot Has example

Explain renewals and charges clearly.

The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.

[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.

Write reply templates that explain renewals and charges clearly. Company and billing model: [COMPANY_AND_BILLING_MODEL]. Renewal and cancellation terms: [RENEWAL_TERMS]. Refund rules for renewals: [REFUND_RULES]. Notification schedule: [NOTICE_SCHEDULE].

Match the tone of this example:
Customer: "Why was I charged $120 today?"
Reply: "Hi [CUSTOMER_NAME], that charge is the annual renewal of your Pro plan, which started on [DATE]. We emailed a reminder on [REMINDER_DATE] to the address on your account. I understand it can be a surprise, and I'm happy to look at options. If you'd like to cancel or switch plans, tell me which and I'll handle it today. If the charge was not expected and you haven't used the service since renewal, I can check whether you qualify for a refund under our policy."

Write replies for: renewal charge question; upcoming renewal reminder (outbound); failed payment and retry; card expiring; price change notice; proration question; duplicate charge; refund request after renewal; cancel to stop the next renewal; invoice request with company details; and tax or receipt questions. Each 60 to 110 words, plain language, placeholders for variables. Add an agent checklist (verify account, check transaction, confirm what the customer was told) and a list of phrases to avoid. Do not invent terms: mark gaps [VERIFY].

Check the accuracy of each fact, figure and claim against your own records or official documentation, and get a qualified professional to review anything with legal, safety or financial consequences first.

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Replace each bracketed placeholder with your own details, then paste into Any AI or another assistant.

Customer: "Why was I charged $120 today?"
Reply: "Hi [CUSTOMER_NAME], that charge is the annual renewal of your Pro plan, which began on [DATE]. We emailed a reminder on [REMINDER_DATE] to the address on your account. I know a charge like this can be a surprise, and I'm happy to look at options. If you'd like to cancel or switch plans, tell me which and I'll handle it today. If you didn't expect the charge and haven't used the service since renewal, I can check whether you qualify for a refund under our policy."
Agent checklist: verify account, check transaction date, confirm what the customer was told. Mark [CONFIRM POLICY]: refund window for renewals.

• billing
• renewals