Returns and Refund Workflow Audit Inside a Business
Check internal steps behind customer refunds.
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Audit the internal refund workflow. Steps from request to money returned, with timestamps for ten refunds: [REFUND_WORKFLOW]. Systems involved: [SYSTEMS]. Customer complaints about waiting: [COMPLAINTS]. Check approvals, duplicate handling, mismatch between systems, delays waiting for stock inspection, reconciliation and communication to the customer. Estimate average time and cost. Return a table with Step, Wait, Cause and Fix, a score from 1 to 10 for speed and control, and a customer update template. Refund timing rules are [VERIFY] for [JURISDICTION]. Also suggest a service promise for each stage, an alert for refunds waiting more than a set time, and a daily reconciliation between returns received and refunds issued. Add a note on fraud checks that do not delay honest customers. Treat every figure here as an input I supplied, not a verified fact. Show the arithmetic, tag accounting and tax treatment [VERIFY] for [JURISDICTION], and name the professional who should confirm each point before I rely on it. End with a short glossary of the checks you ran, one line each, so that a colleague can repeat them later without needing to ask you.
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