Social Comments and Community Response Quality Audit
Review how comments, questions and complaints on your social posts were answered, and set response standards and templates.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit my community management on [PLATFORM]. I will paste [NUMBER_OF_COMMENTS] comments and messages from the last [PERIOD] with the date posted, type (question, praise, complaint, spam, other), whether I replied, the reply text, and the delay before replying: [COMMENT_LOG]. My stated response goal is [RESPONSE_GOAL]. Report: 1) A table with the columns Comment type, Count, Replied, Average reply delay (calculate it), and Reply quality (helpful, generic, defensive, none). 2) The percentage of comments in each type that received any reply, with the arithmetic. 3) The five comments that deserved a better reply, each with a stronger reply drafted from information I gave. 4) Patterns in questions that suggest the posts or the website leave something out. 5) A response standard: target times, who replies, when to take a complaint to private messages, escalation for legal, safety or press, and a hide-or-delete policy that is clear and fair. 6) Three short reply templates (question, complaint, praise). Rules: use only the log; remove names. Do not invent product facts, refund policies or promises in replies; leave placeholders. Complaints involving safety, discrimination, harassment or legal threats should be escalated to the right person and marked [VERIFY]. Platform moderation tools vary, so mark steps [VERIFY]. Do not post or respond for me.
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