Negative Review Pattern Audit
Turn repeated complaints into operational fixes.
The Open buttons send the prompt text as currently shown below to that site only when you click. Fill in the placeholders first.
[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Analyse negative reviews. Twenty reviews of three stars or lower: [NEGATIVE_REVIEWS]. Our operations and policies: [OPERATIONS]. Fix capacity: [CAPACITY]. Group complaints by theme and frequency, separate service failures, expectation gaps and unfair reviews, estimate the share of each theme, and propose operational fixes before reply wording. Be careful not to over-read small samples. Return a table with Theme, Count, Example, Root cause hypothesis and Fix, a priority order, and a short internal briefing under 120 words. Remove personal details before sharing and tag privacy rules [VERIFY]. Also separate fixes the business controls from complaints about things it cannot change, suggest how to tell customers about improvements made in response, and propose a quarterly review. Suggest a few questions to ask staff on the front line about what customers say. Rank findings by likely effect on results and by effort, give the evidence for each, and recommend changing one thing at a time so that cause and effect can be seen.
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