Customer Onboarding Email Series Audit
Check each email for purpose, timing and next step.
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Audit our onboarding emails. The series with send timing, subject line, and body text: [EMAIL_SERIES]. Open and click rates by email if known: [EMAIL_METRICS]. Where customers get stuck: [STUCK_POINTS]. For each email identify the single purpose, the action requested, whether it matches where the customer is likely to be, and the reading length. Make a table with Email, Day, Purpose, Action, Problem, and Fix. Check for repeated content, too many links, missing support route, and tone. Compute the click rate for each email (clicks divided by delivered) with the arithmetic and compare with the intended action. Propose a shorter sequence and rewrite one email in under 120 words. Treat open rates cautiously and mark any claim about them [VERIFY]. Use only my data. Add a worked click-rate table: email 1 delivered 500, clicks 120 (24 percent); email 2 delivered 495, clicks 60 (12); email 3 delivered 490, clicks 25 (5); email 4 delivered 488, clicks 18 (3.7). Interpret carefully, suggest merging emails 3 and 4, and rewrite one subject line from 'Welcome!' to 'Your first step takes 5 minutes'.
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