Support Tool Stack and Integration Audit
Check overlap and data flow between tools.
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Audit the support tool stack. List of tools, what each does, who uses it, cost, and how data moves between them: [TOOL_STACK]. Pain points: [PAIN_POINTS]. Contract dates: [CONTRACT_DATES]. Find overlapping tools, manual copying between systems, customers asked to repeat information, personal data copied into unsuitable places, unused features and tools nobody owns. Return a table with Tool, Use, Cost and Verdict (keep, change, remove), a simplified stack proposal, and a migration risk list. Data protection duties are [VERIFY] for [JURISDICTION]. Also suggest a single source of truth for customer records, a plan for exporting data safely before cancelling any tool, and a quarterly review of integrations that no longer work. Include a note on access permissions for each tool. Review only the text I paste and say plainly where information is missing or unclear rather than assuming what it should contain. Tag jurisdiction-specific rules [VERIFY] and recommend professional review of the final version. Conclude with a list of terms or acronyms used in the findings, each defined in one plain sentence, so that the report can be shared with readers outside the team.
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