Customer FAQ and Policy Page Audit
Check whether your answers match what customers ask.
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[VERIFY] is an editorial flag, not a blank to fill. Wherever the prompt shows [VERIFY], check that item against a reliable source before you use it.
Audit my FAQ and policy pages. The text of the FAQ, delivery, returns and contact pages: [FAQ_AND_POLICY_TEXT]. The last 30 customer questions by email or chat: [CUSTOMER_QUESTIONS]. Map each customer question to the page that should answer it and rate the answer: missing, unclear, outdated, or good. Count each rating with percentages and the arithmetic. Check consistency between pages (for example, delivery times) and with actual practice. Make a table with Question, Page, Rating, and Rewrite. Propose five new FAQ entries in plain language, a review schedule, and a method for tracking repeat questions. Mark any policy statement I must confirm as [VERIFY], and base the audit only on the text I supplied. Add a worked mapping of 30 customer questions: 12 answered well (40 percent), 7 answered unclearly (23), 6 not answered (20), 5 outdated (17); the unanswered ones are returns for sale items, delivery to islands, invoicing for businesses, how to change an order, and the warranty. Draft three new FAQ entries in 40 words each and a quarterly review date.
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